Frequently Asked Questions
Everything you need to know about shopping with Sister Jane.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I find the right size?
Each product page features a detailed size guide. Our designs often have a unique vintage-inspired fit, so we recommend checking your measurements against our chart before purchasing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer service immediately, and we will do our best to accommodate changes if the order has not yet shipped.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.